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Knowledge Management:

For many companies, creating repositories for critical product information and Intellectual Property (IP) is essential for long-term success. Ideally, these centers are created to allow easy access to historical information and the reintegration of new discoveries back into the database, thus establishing a record of the learning curve to date. This enables new employees to “come up-to-speed” quickly instead of starting at ground zero, which keeps learning and operations moving forward. This is typically seen in Product Service Centers for high-technology products, software products, or machinery maintenance.

 

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