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"If a business does well, the stock eventually follows."

~Warren Buffet~

Chariman & CEO of Berkshire Hathaway

Financial Services Industry...

Today, the financial services industry is facing significant challenges and the turmoil in financial markets is paralleling that of The Great Depression:

  • The collapse of major investment banks, and ‘fire sales’ on others, is driving consolidation of the industry similar to those of the automotive and airline industries in the past.

  • The weakening dollar and a mature market in the US is forcing most financial institutions to look to emerging markets in Europe and Asia to grow established businesses and close new deals.

  • The exposure of banks and insurance firms to mortgage-backed securities is forcing central bank intervention globally to prevent a worldwide meltdown.

During such times, banks that improve customer service, while lowering operational cost, will have a better chance of surviving the present turmoil and position for future success.

We are expanding our Financial Services Practice and continually broadening our knowledge base of how to improve operations.  In particular, we enable banks and insurance firms to improve performance within business lines (Brokerage, Insurance, Derivatives, etc.) or across functions (Risk, Approval, Claims, etc.) to lower their cost footprint while maintaining a high level of service to their clients.

We strongly believe that a key to improving Financial Services operations is the alignment and integration of business processes with supporting technologies.  It is this synergy between process and technology that provides businesses the ability to streamline and scale to maximize profit.  We help clients optimally execute their operational strategy, and typically achieve the following results:

  • Reduce cycle time by 50% to 80%
  • Increase capacity by 50% to 200%
  • Improve response time by 50%
  • Improve transaction yield 5% to 25%

 

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